Frequently Asked Questions
and Policies
Welcome to the Frequently Asked Questions page, where the most common inquiries are addressed. This section is designed to provide clear and concise answers to help you find the information you need quickly. If you can't find the answer you're looking for here, please feel free to reach out via the contact page or our instant chat feature.
Appointment Booking Policies
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Full payment is due at the time of your service appointment scheduling. Given the nature of services being offered via a distant and virtual method, forms of payment accepted are via an online payment medium where you're able to use debit and/or credit cards. All major cards are accepted. Checks and cash are not accepted given the nature of ALL services and appointments being offered via virtual mediums (i.e. via online video conferencing such as Google Meet, over the phone, or via email).
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Please be courteous and mindful of cancellations and reschedules. As soon as you're aware of needing to cancel or reschedule, please contact Ashley as soon as possible by email at ashley.magen@gmail.com OR via text/call at 501.589.5891.
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If you cancel or reschedule your appointment with at least 24 hours notice, there are no fees charged whatsoever.
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If you cancel or reschedule your appointment within less than 24 hours notice, there is a non-refundable 50% charge of your scheduled service.
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If you cancel or reschedule your appointment on the same day of your appointment, there is a non-refundable 100% charge in the full amount of your scheduled service.
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If you show up late to your appointment, the time you miss will not be made up and your appointment will not be extended in nature to make up for the time you missed by arriving late.
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Late arrivals will not be accommodated for longer than 15 minutes into your originally scheduled appointment. If you do not show up within that grace period of wait time, your appointment is considered redeemed in full. No exceptions.
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No refunds will be offered after a service has been completed.
General Policies
Ashley is deeply passionate about creating an environment that is understanding, compassionate, mindful, inclusive, and accepting. She works hard at presenting boundaries of safety and ease for the client and herself every step of the way, and across all areas of what her business, services, and offerings consist of.
If at any time during a service appointment or interaction Ashley determines there is a boundary being violated, it is Ashley's responsibility to hold the line of what is acceptable and what is not. If it is determined that there is blatant disregard for safety, respect, and interaction - Ashley withholds the right to terminate the appointment, service, or order at any point. There are no exceptions whatsoever.
If you have a service terminated due to inappropriate behavior or violation of Ashley's client / provider boundaries, policies, and/or expectations - you will have permanently forfeited the client / provider relationship, and any future appointments or orders will not be honored.
It is not a difficult feat to be kind, respectful, and courteous.